All information on this website is distributed with the understanding that the authors, publishers and distributors are not rendering legal, accounting or other professional advice or opinions on specific facts or matters and accordingly assume no liability whatsoever in connection with its use.

In no event shall Grays Hotel be liable for any direct, indirect, special, incidental or consequential damages arising out of the use of the information herein.

Unless otherwise noted, text and images in this website are the exclusive property of Grays Hotel and may not be copied or distributed, in whole or in part, without our express written consent.
Permission is granted to print copies of pages of this website, and to link to this website from other websites.

We are not responsible for the content of any other websites linked to from this website. A link on this website does not imply any kind of endorsement or recommendation from Grays Hotel.

By using this website, you are consenting to accept these terms and conditions.

Amendments to these terms
These terms of use were last updated on 1st August, 2018. We may, from time to time, amend them. In this case, we will post the new terms here.

Reservations
In order to avoid any misunderstandings regarding reservations, the following are our terms and conditions of trading. All reservations are accepted on the basis of these terms and conditions.

Making a Reservation
All reservations made at Grays Hotel are held on an option basis until the hotel receives confirmation.

Confirmation
In order to confirm a reservation, a debit or credit card is required as a guarantee.

Deposits
Grays Hotel reserves the right to require payment of a deposit to a predetermined amount, as specified at the time of reservation to secure all bookings. In the event that a cancellation fee needs to be implemented, the deposit becomes non-refundable and will be set against the cancellation fee. The balance will be charged to the credit card used to guarantee the booking.

Pre-authorisation
On arrival at the hotel, guests may be required to provide a credit/debit card for pre-authorisation which will be the equivalent to the total amount outstanding for the accommodation. The pre-authorisation is not a charge and no funds will be debited from your account until your departure. For further details about pre-authorisations please ask at reception or call the hotel prior to arrival.

Cheques
Cheques and travellers cheques are not accepted as payment.

Passports
All non UK travellers must present a passport on arrival to Reception

Bedroom Cancellation Policy
Fully flexible with free cancellation up to 4pm, 7 days before arrival. After this the full stay will be charged. No deposit needed, simply provide a credit/debit card to secure your reservation with a pre-authorisation taken on check-in.

Cancellation Policy – Advance Purchase
Pre-payment to secure our best rates at the time of booking. Payment is non-cancellable, refundable or transferable. With this in mind, it may be advisable to take out holiday insurance.

Cancellation Policy – Booking Provider
Please see the cancellation policy with your booking provider for full terms & conditions. Cancellations must be placed through your booking provider.